Akima Active ships from Durbanville, Cape Town, South Africa to all corners of the globe. Most of the orders are custom made and will take up to 7 business days to process after payment, the rest will be shipped within 24 hours after payment (you will be notified if more time is needed, for instance during sale and holiday periods).
As much as we’d love to, we are not yet at the stage where we can implement integrated automatic tracking updates. If you have any concerns at all just email us for tracking details and updates and we’ll let you know where your parcel is on its journey. Simply reply to your order confirmation email and we’ll get back to you as soon as possible. A tracking number and estimated day of delivery will be emailed to you once the goods have been dispatched.
Customers are responsible for having someone at the delivery address during the day to sign for and accept delivery. It is imperative that you provide a street address for deliveries as we do not deliver to P.O. Boxes. If you live remotely or not accessible by courier (we do not deliver to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours), kindly contact us before placing the order and we can arrange delivery to the closest town. Should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.
Free national shipping on orders over R900*
Standard delivery time is 2-7 business days (excludes Saturdays, Sundays, and Holidays), depending on where you are located. If your order hasn’t arrived in the specified time frame, please get in touch and we will take it up with the couriers. Please note: If your order is placed after 12 pm on a Friday it will only leave our warehouse on the following Monday. We can not be held liable if deliveries do not arrive in time.
For international shipping, kindly contact us for more information and pricing.
- Nationwide FREE delivery for orders over R900* (Excluding townships and post boxes)
- 10km radius from Pinehurst, Durbanville: R30.00
- Orders less than R900 nationwide: Flat rate of R100
- You are also welcome to collect your parcel in Durbanville. Select the “collection” option and we will arrange with you.
Akima Active reserves the right to amend delivery prices for courier deliveries to very remote areas (in these cases the R900 free delivery will not apply). We will always contact you first and will never charge extra without your consent.
If you need something in a hurry, please contact us to arrange a quote for priority courier service, although this will be at an extra cost.
Akima Active assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal.