Return & Refund Policy
Akima Active hopes you love and enjoy the items as much as we do and strives to provide you with the best customer service possible. In the event that you are not completely satisfied with your purchase please see the following return and refund policies.
Our refund or exchange policy is valid for 10 business days (excluding Saturdays, Sundays, and public holidays) after receipt of items. After these 10 days, we can unfortunately not accept any returns or offer refunds.
Akima Active reserves the right to reject a return request for non-damaged or -faulty goods, or to charge an administration fee on returns at our discretion. As our clothing is custom made per order from limited stock we cannot offer full refunds on orders that do not have a legitimate problem.
No special order (for example not regular S, M, L etc items) will be accepted for returns unless the product is defective, damaged or if the product you have received is not the same as the product you have ordered.
There will be no refund on the delivery fee (unless it is a faulty or damaged item) and any promotional discounts will be subtracted. You will be responsible for the associated costs of returning the goods to us and must ensure that goods are packed appropriately to avoid damage in transit (unless it is a faulty or damaged item).
In order to be eligible for a return, your item must be unused, in original packaging, and in the same condition that you received it. In order to complete your return and to offer a refund or exchange, we require a receipt or proof of payment. We reserve the right to deny a refund for any returned items that are no longer in new condition, in their original packaging or are damaged, missing any labels, instructions, or pieces.
The provision of goods and services by Akima Active is subject to availability. In cases of unavailability, Akima Active will refund the client in full within 30 days.
Any cancellation of order by client will attract a R50 administration fee and is only viable if the item has not yet been produced.
Please complete the form below or email us at firstname.lastname@example.org to arrange your return.
Damaged or Faulty Goods
All our products leave our warehouse after being carefully inspected, however in the unlikely event of receiving damaged or faulty goods, please contact us as soon as possible (within 7 calendar days from date of receipt) by completing the form below or emailing us at email@example.com Returns will only be considered if there is a manufacturing default, or if items were damaged in transit.
You may be asked to supply us with photographic evidence of the damage or fault and a copy of your proof of purchase. If a product is deemed to be damaged or faulty we will either have the item replaced (subject to stock availability) or you will be given a full refund or store credit.
If we request that the damaged item needs to be returned to us, we will give you instructions to ensure it is returned in good condition, via our couriers.
Gift cards, vouchers and goods purchased on sale or clearance are exempt from being returned.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. A refund, exchange or credit note will be processed within 5 working days of receiving the goods if you are approved. Delivery charges are not refundable (unless it is a faulty or damaged item). For Items Received as a Gift: We will issue a store credit in the form of an electronic Gift Card. Please include the email address to which you would like the gift card issued with your return.
How is the refund amount calculated?
The refund amount will be calculated based on the price paid minus any discounts, and shipping charges, if applicable. A R50 administration fee might be applicable in some cases.
If the merchandise returned causes the original order subtotal to fall below the R900 threshold for free shipping, applicable shipping charges will be deducted from the refund amount.
If a customer would like an adjustment to an item a production fee will be added and will be communicated to the customer beforehand.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
How do I return an item?
Please complete the form below or email us at email@example.com.
To return any item(s), please pack the item safely and securely and include the original packing slip. Make sure all original packaging, accessories and parts sold with the product is included.
We will arrange a courier to collect the product from the address used for delivery. The Waybill will be emailed to the person who made the purchase.